Privacy Policy

Thank you for visiting https://www.joel-mercado.com (the “Website”). Your privacy is important to us.

​

This Privacy Policy (“Policy”) explains how Joel Mercado (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with our Website, programs, or services, including Contractor Excellence, speaking engagements, and leadership coaching offerings.

​

By using this Website or our services, you consent to the collection and use of your information as described in this Policy. This Policy applies to all users in the United States and Canada.

​

1. Information We Collect

We collect information to help us deliver personalized, effective coaching and communication.

 

A. Information You Provide

• Name, phone number, and email address

• Business or company name

• Project or coaching details submitted through inquiry forms or consultations

• Payment or billing information (if applicable)

• Reviews, testimonials, or other public submissions

• Questions, comments, or feedback provided through contact forms or email

B. Information Collected Automatically

• IP address, browser type, device type, and operating system

• Location data (where enabled)

• Website usage patterns (pages visited, time on site, referral source, etc.)

• Cookies and analytics tracking tools (e.g., Google Analytics, Meta Pixel)

 

2. How We Use Your Information

We use your information to:

• Provide and improve our coaching, consulting, and event services

• Respond to inquiries or consultation requests

• Send appointment confirmations or follow-up communications

• Deliver newsletters, updates, or program announcements (you may opt out anytime)

• Analyze website traffic and campaign effectiveness

• Comply with legal or regulatory obligations

 

3. Sharing Your Information

We do not sell your personal information. We may share it only in limited circumstances:

• With trusted service providers who help operate our business (such as scheduling tools, email systems, or payment processors)

• With partners assisting in service delivery or marketing campaigns

• When required by law or in response to valid legal requests

• During a business transfer, merger, or restructuring

• With your explicit consent

 

4. Use of Cookies & Tracking Tools

We use tools like:

• Google Analytics – to understand site traffic and user behavior

• Meta (Facebook) Pixel – for marketing and ad performance tracking

• Zapier / Calendly / Stripe – to automate scheduling and payments

• Email and SMS platforms – to send reminders or program updates

You can disable cookies through your browser settings, though some website functionality may be affected.

 

5. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Opt out of email marketing or targeted advertising

• Withdraw consent to data collection at any time

• Request details on how your data is used or shared

To exercise these rights, contact us directly at: info@joelmercado.com

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take precautions such as encrypted storage, SSL protection, and secure payment processing to minimize risk.

​

7. Children’s Privacy

Our services and programs are not directed toward children under 13 (U.S.) or under the age of majority in the United States or Canada. We do not knowingly collect personal data from minors.

​

8. Changes to This Policy

We may update this Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Effective Date.” Continued use of the Website after any updates constitutes acceptance of the revised Policy.

 

9. Contact Information

For questions or privacy-related requests, please contact:

 

Joel Mercado
info@joel-mercado.com

https://www.joel-mercado.com